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Troubleshoot: Skyward Family Access

Main Issue

Student Schedules
- Responsible Party
  - Student / Parent / Guardian (may need help from Counselor)
- Notes
  - To view schedules: Please launch Skyward from neisd.net/skyward
  - For schedule changes/conflicts: Please contact the Counselor assigned to your student.
Login Issues
- Responsible Party
  - NEISD Help Desk (210) 356-4357
- Notes
  - Please contact the NEISD Help Desk to speak with a technician directly as the Help Desk is not able to send password information through email or in response to a submitted Help Desk ticket!
Slow/Unresponsive
- Responsible Party
  - Parent / Guardian
- Notes
  - Please visit neisd.net/skyward for the latest status information.
How do I…? / General Questions
- Responsible Party
  - Parent / Guardian (utilizing User Guides)
- Notes
  - Please visit neisd.net/skyward to view the Skyward User Guides
  - If you still need support, please contact the Help Desk at (210) 356-4357
Missing Student/Multiple Accounts
- Responsible Party
  - Campus Data Processor (with assistance from their assigned Data Processing Specialist)
- Notes
  - Please contact the Campus Data Processor as he/she is the only individual who can resolve these matters. The NEISD Help Desk does not have access to this information and can only refer you back to the campus.
  - NOTE: The primary cause of missing students and/or multiple accounts is that students are registered under different primary accounts. (ex. John B. Doe is different from John Doe when it comes to the name of the account holder.)