If you still need support, please contact the Help Desk at (210) 356-4357
Missing Student/Multiple Accounts
Campus Data Processor (with assistance from their assigned Data Processing Specialist)
Please contact the Campus Data Processor as he/she is the only individual who can resolve these matters. The NEISD Help Desk does not have access to this information and can only refer you back to the campus.
NOTE: The primary cause of missing students and/or multiple accounts is that students are registered under different primary accounts. (ex. John B. Doe is different from John Doe when it comes to the name of the account holder.)