• Marking Item Lost with Insignia ILS

    (Collecting payment or forgiving an item)

    Leave an item checked out to a student until the student is ready to pay for the item or you forgive the student and 

    remove it from their record. Use this method if a refund might be processed in the future.  If payment is being received and there is the possibility of a refund being issued, this form must be filled out.

    • Open the Check Out window

    Checkout

     

    • Find Patron's record
      • Select the checkbox next to the item being marked Lost
      • Click Lost

    Select the item

    • The replacement cost of the item is automatically charged to the patron
      • You may collect the full amount, a partial amount, or waive the entire amount
      • Select the Collect Fines tab

    Click Collect

    • Enter the amount being collected and press OK
      • This patron is being charged $8.00
        • A partial payment can be made, leaving a balance to be paid later
      • Librarian will waive this remainder

    enter amount

    • Select the item again and click waive

    Click waive

    • Enter the amount being waived
      • A note in the note field is required when waiving a fine

    Enter amount

    • Click Print and select Receipt

    Click Print

    • Select dates to print

    Select Date

    Fine Receipt

     

    If the item is returned, a refund credit will be applied to the patron's account

     

    • On the Collect Fines tab, click Withdraw
      • Enter Amount refunded
      • Enter Note
      • Click Ok