All volunteers and mentors are required to complete a background check, or Criminal History Record Check. Generally, anyone who will spend time on a North East campus interacting with students is required to have a background check. Because Human Resources and the Volunteer Program use different standards for their applicants, if you are an NEISD employee and would like to volunteer, you must also complete a Criminal History Record Check.

The Criminal History Record Check is a criminal history check which you authorize NEISD to conduct. We input your information and process it against government databases to check for misdemeanor and/or felony violations.

Any prospective volunteer must provide the District with a driver's license or another form of identification containing the person's photograph issued by the entity of the United States government. A passport or a visa is acceptable. The District would not be able to accept an identification for this purpose issued by another country. 

Yes. In order for your background check to be processed, you will need to provide your valid nine-digit social security number (SSN) or your taxpayer indentification number (ITIN).

Yes, in order for your background check to be processed. Failure to provide true and correct information or falsification or misrepresentation of your information may be grounds for denial of your volunteer application. 

If you use the Online Criminal History Record Check, the process will take less than 5-7 business days. During peak seasonal activities/events processing periods might be extended.

Due to the large number of applicants, we will not notify you of your volunteer status. To get your status or your volunteer identification number, call your school office.

If you are having trouble completing the form, you may want to try a few things:

• If you are using a mobile device (phone or tablet) try using a desktop or lap top computer.
• Close the form, then re-open and try again. Even though the internet has been around a long time, experience tells us that sometimes things just get a little bit "off” and starting over solves the problem. 
• Check your browser version. You should be using Chrome for best results. Updating an old browser version can help solve problems.
• Check the directions carefully, and make sure you are using the correct formats when you type in your information such as phone numbers, social security numbers, and so forth. Also be sure you complete all the fields with an asterisk (*), those fields are required.
• Make sure you have clicked the blue button 'add selected schools' to confirm the schools you have selected from the drop-down menu.
• Finally, if you still need help, please contact the Volunteer Program at 210-407-0309.

Volunteer background checks are processed every two years for active volunteers. If you do not volunteer within a twelve month period, your account may be inactivated. Call the Volunteer Program to reactivate and/or update your information.

You can list up to 4 schools on your Criminal History Record Check (both the online and the paper versions).

To add multiple schools in the online application, hold down the "Ctrl" key and click each school that you would like to volunteer at.

Contact the office if you need to add a different school than what was originally added.

For more information on volunteering at the KIN After-School Program, you may contact Jade Cedillo, KIN Staffing Coordinator by phone 210-407-0141 or e-mail. jcedil@neisd.net

If you fail to clear the Criminal History Record Check, you will not be able to volunteer at any of the NEISD campuses.

You will also be notified by email within 5-7 business days if you are not cleared to volunteer. At that point, you may have the option to appeal. Please contact the District Volunteer Coordinator at (210) 407-0309 for details.

We have a unique program for our volunteers called Virtual Volunteer. It is part of the Raptor security software that we use at our campuses. If you log your off-campus hours through this site, you do not need to fill out the paper volunteer log.

In order to be able to utilize v-volunteer your email address must be entered into the Raptor system by the volunteer office. Once your email address has been entered you will be sent an email invite to create your v-volunteer account. Once you have an account, to log volunteer hours done away from your school, choose your school and click "Go." Then click on the "log hours" button to enter your hours with the date, start time, and end time.

For more help to create a Virtual Volunteer account, click here.

Please click “ Forgot Password” and enter your email address associated with your v-volunteer account, this will allow you to set up your portal account. You can use Virtual Volunteer for logging volunteer hours that you do at home or after school hours. However, you still must sign in at the office to volunteer during school hours while on campus.
 
To be able to utilize v-volunteer your email address must be entered into the Raptor system by the volunteer office. Once your email address has been entered, you will be sent an email invite to create your v-volunteer account. Once you have an account, to log volunteer hours done away from your school, choose your school and click "Go." Then click on the "log hours" button to enter your hours with the date, start time, and end time.

If you are unable to create an account using the instructions above, please contact the Volunteer Program at 210-407-0309.

A volunteer who is serving as a direct service volunteer in the District is immune from civil liability to the same extent as a District employee under Education Code 22.0511. However, this section of law does not limit the liability of a person for intentional misconduct or gross negligence.