Crisis Management

  • EMERGENCY PROCEDURES The school district works closely with federal, state, and local agencies to provide a coordinated response plan to natural and man-made disasters or events that may affect school district operations. Should emergency situations occur, such as severe weather, an announcement will be released from the Office of the Superintendent to local radio and television stations. You will also be contacted through the District’s rapid communication system, Blackboard. Please keep your school posted regarding any changes to your address or contact information. During certain emergency conditions such as a lockdown, fire, etc. it may be necessary to close off a campus. The best way to help the emergency responders to carry out their duties, with maximum efficiency is to stay away from the school site. Should school operations be impacted or altered rest assured you will receive updated notifications through the District’s messaging system regarding specific actions that may be necessary. 


    STUDENT/PARENT REUNIFICATION Circumstances may occur at the school that require parents to pick up their students in a formalized, controlled release. This process is called a Reunification and may be necessary due to weather, a power outage, hazmat or if a crisis occurs at the school. The Standard Reunification Method is a protocol that makes this process more predictable and less chaotic for all involved. Because a reunification is not a typical end of school day event, a reunification may occur at a different location than the school a student attends. If this location is another school or other facility, then those students may be subject to a controlled release as well. NOTIFICATION Parents may be notified in a number of ways. The school or district may use its Blackboard broadcast phone or text message system. PARENT/GUARDIAN EXPECTATIONS If a parent or guardian is notified that a reunification is needed, there are some expectations that parents or guardians should know. First, bring identification. Proper identification, such as a driver’s license, ID card, military ID, etc. will streamline things during reunification. Second, be patient. Reunification is a process that protects both the safety of the student and provides for an accountable change of custody from the school to a recognized custodial parent or guardian.

  • Police/Fire/EMS - 911
  • North East ISD Police
  • City of San Antonio
    Help Line – 311
  • SA Service Portal

Standard Reunification Method Card

Standard Response Protocol

  • When there is an issue on your child’s campus, NEISD uses the Standard Response Protocol developed by the Texas State School Safety Center to let parents, teachers, students and staff quickly understand what’s going on and how to respond.

    There are five actions the District can take in response to various issues.


      • HOLDThis action might be used if there is a fight in the hallway or a medical emergency. Students and staff will clear the hallways.



        This action might be used if there’s criminal activity in the area, or a dangerous animal is near the school. Students and staff will go inside. Staff will make sure outside doors are locked. Classroom rooms will stay locked.



        This action would be used in case of an intruder and may be used for a report of a weapon on campus. Students and staff will move away from lines of sight, maintain silence. Staff will prepare to evade or defend.


      • EVACUATE

        This action might be used if there is a gas leak or chemical spill. Students and staff will head to pre-determined evacuation point.


      • SHELTER ICONThis action might be used if there is a severe weather event. Students and staff might evacuate or shelter in place depending on the emergency.

      • In Case of Emergency - 5 Steps Protocol Banner

      About the Ready South Texas App

      Be prepared for disaster. The Ready South Texas app is an all-hazards overview of disaster information to help you prepare, plan and respond to disaster in your area. Using the Ready South Texas app, you will be able to:

      • Share your status with your selected contacts with the push of a button.
      • Receive critical emergency alerts via push notification.
      • Locate Bexar County’s emergency shelters.
      • Display up-to-date evacuation route maps.
      • Get the latest news and weather for the South Texas area.
      • Create a personalized Emergency Preparedness Plan by answering five basic questions.
      Last Modified on March 28, 2023