Aware Scanner Software Troubleshooting

  • IMPORTANT NOTE (added 5/3/23):

    The Brother Scanners are no longer supported for software updates and support by Eduphoria Aware. If your Brother scanner is functioning and teachers are using it, you can continue to use it. Please contact Performance & Accountability (PandA@neisd.net) for support and training to move towards Aware online testing, if you have student devices to support this for your content area/grade level. However, if you have trouble with the Brother scanner and it no longer functions properly, please contact the person in charge of CRMS to determine how to dispose of the Brother scanner. If you would like to purchase a new Brother scanner that would be supported by Eduphoria Aware for troubleshooting and updates, then please see the Technology Pricing Page for that item.

     

    Aware Scanner

    Software Troubleshooting

    1. Install latest version of Google Chrome.
    2. Uninstall and reinstall Aware scanner and Brother driver software.
    3. Choose Aware Plain Paper Scanner (without Twain).
    4. Restart your computer.
Error 3

  • This error message usually means the Brother scanner is not connected through a USB device to the laptop or desktop you are using. Plug in the scanner to a USB port on your computer.
Aware Scanner Hardware Toubleshooting

  • Aware Scanner

    Hardware Troubleshooting

    1. Make sure the scanner is plugged in to a computer/laptop through a USB cable.
    2. Try another USB port on your laptop or desktop. 
    3. Check the USB cable. Is it frayed?
    4. Check that the USB cable is fully plugged in to the scanner.

  • New laptop?? See this message after starting the scanner?

    Then you need to finish the one time setup of the scanner. DO NOT type in your district credentials!

     
Eduphoria! Scanner Login

  • Person pushing red Help button

    What do I do if I scanned assessments, but I cannot find the data in Aware?

    IT HAS NOT DISAPPEARED!

    1. Look at your answer document. Do you see a rectangular box like either of these:

    Examples from an answer document that are Constructed Response type questions. They look like a rectangular box or boxes.

    You most likely have a Constructed Response question. You must enter the scores for these questions in Aware before you can see the data.

    2. Go to the Analyze tab. Click the blue Test Available link.

    3. Find the assessment. Hover over the area in the red rectangle below:
    Example of the Assessment on blue Test Available link, showing where to Enter Answers.

    4. Hovering your mouse changes the icon to this: Image of Enter Answers button in Aware

    5. Choose the class period. Click Load. You will see a list of all students in the class period(s) chosen.

    6. Look at question 4 and 5 below. You must enter answer within the score range. Click View Student's Response and Scoring Guide for more information.

    Example of area to enter student's score, where to see their answer, and the scoring guide.

    7. Click Save in the bottom right corner.

    8. You must enter scores for all students individually.

    9. Once you have entered scores for all constructed response questions on the assessment, you can go to the Analyze tab to view the data.

     

    Unsupported Scanner Message

    What to do if you see this error message:

    Image of Scanner Error message that says Unsupported Scanner

     

    When your computer connects to the scanner initially, do you see the full name for the Brother scanner, like the image below?

    Image of Correct Brother Scanner name listed when connecting to Brother Scanner

    NO?

    Then uninstall the Brother Driver and reinstall the new Brother Driver (version G2).

     The Brother driver will need to be uninstalled manually from software center.  The instructions are as follows:

    1. Disconnect the Brother scanner from your computer
    2. Run the application called "Brother Uninstall Tool - Driver Cleanup Utility" located in software center. This will cleanly remove the old driver files and ensure proper installation of the new driver. To locate the Brother Uninstall Tool, simply type the word "brother" into the Software Center search bar.
    3. Under the Laser/LED Multi-function tab, select model “DCP-L5650DN series”.  Click OK.
    4. DO NOT RECONNECT the scanner/printer until the new driver has been installed.
    5. Once the uninstall is complete then you can run the new “Brother Driver version G2 (Updated driver for Brother DCP-L5650DN.)” from software center. 

    If you are still experiencing, difficulty, please contact:

    Wendy De La Cruz
    wdelac@neisd.net
    (210) 407-0067