Audio Visual

Document Management oversees the repair for audio-visual equipment for district campuses and departments. Tape recorders, overhead projectors, televisions, record players, VCR's, boom boxes, etc. are types of equipment that fall into the audio-visual category. The repair service is provided by an outside vendor and requests for those services go through the Document Management Department. Campus personnel notifies their Audio-visual Coordinator (generally the Librarian) when repair services are required.

Procedures

The following procedures will be followed when requesting AV equipment repair service:

• The Document Management Specialist will be the point of contact for all Audio-visual repair requests. Any questions that you may have regarding this service may be directed to the Document Management Specialist at 407-0609, the Document Management Manager at 407-0601, or the Director of Document Management at 407-0645.
• The AV Repair Request Form may be obtained from the "Audio Visual Repair Form" link above. Fax or e-mail the completed form to the Document Management Specialist.
• Do not release any equipment to an unidentified individual. The couriers who pick up the equipment wear name badges that clearly indicate they are employees of Boyd's Audio Visual Company. Be sure that all equipment is clearly tagged. Having the equipment tagged will lessen the chance of loss. 

Campuses and Departments Costs

Currently, campuses and departments do not have to budget for audio-visual repair service. The costs for repair services is assumed by the Document Management Department.

1. Select “New Request”
2. Enter an appropriate subject
3. Select Audio/Visual Equipment as the Main Category and then use the subsequent drop-down menus to select the specific product in need of service
4. Provide as many details as you can in the description field (error messages, lights, sounds, experience, etc.) so that we can address your issue more efficiently.

Filter Cleaning for Ceiling-Mounted Projector

• Please print this page
• Complete the information below
• Give directly to your custodial staff member 

Copier Installation & Repair

The Copier Service Department provides repair service for the majority of copier equipment throughout the District. There are some lower end models that have been purchased from campus funds that Copier Services does not repair. Campus personnel should take into consideration the cost associated with this type of purchase. There are instances when the cost of toner and repair parts is so high that it does not justify the purchase.

Purchases of all new copier equipment is handled through Copier Services. Our department keeps service record logs on all equipment that we service. Equipment is thoroughly evaluated before any recommendations for replacement are made. Equipment will be replaced as it becomes too costly to repair, and when the necessary funds become available.

Copier Services works diligently to stay abreast of emerging technology in an effort to provide accurate recommendations for replacement of old equipment or additional equipment purchases.

Please be aware that contract service charges are subject to change from year to year based on supplies and cost of parts.

Copier Service Requests

To submit a request for copier service please enter a work order in the Employee Portal, then select Work Orders, Add New Work Order, complete the online form, then at Shop/Dept. select Copier Repair, be sure to enter the copier ID number that should be on the copier in red.

Copier FAQs

All requests for copier service are done through the employee portal.

What determines the copier size, and how many copiers a campus or department may have?

Copiers are placed in the school or department based on the user environment (High School, Middle School, Elementary School, or Administrative). In order to maintain an equitable balance, Copier Services places equipment at campus locations based on student enrollment or special requirements.

What is Copier Services response time for service calls?

Copier Services responds to service calls on a first come, first served basis (an emergency is the only exception). In most cases we provide same day service.

Where do I get supplies for my copiers?

All copier supplies are maintained in the District General Warehouse. Supplies may be ordered from the General Warehouse website.

Who do we call if we want to purchase a small office copier?

Please contact Michael Williams by calling 210-407-0609 or email mwilli1@neisd.net for information regarding the purchase of any new equipment. Please check with our office before making any purchases. We are working to standardize copier equipment for the District.

Will Copier Services repair any piece of copier equipment that we purchase?

Copier Services does not repair all models of copier equipment. Therefore, please check with our department before making any purchases. Some of the small models on the market are costly to maintain. The cost per copy can be as high as 15 cents due to the high cost of toner and repair parts.