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Troubleshoot: Skyward Family Access

Main Issue

  • Student Schedules
    • Responsible Party
      • Student / Parent / Guardian (may need help from Counselor)
    • Notes
      • To view schedules: Please launch Skyward from neisd.net/skyward
      • For schedule changes/conflicts: Please contact the Counselor assigned to your student.
  • Login Issues
    • Responsible Party
      • NEISD Help Desk (210) 356-4357
    • Notes
      • Please contact the NEISD Help Desk to speak with a technician directly as the Help Desk is not able to send password information through email or in response to a submitted Help Desk ticket!
  • Slow/Unresponsive 
    • Responsible Party
      • Parent / Guardian
    • Notes
  • How do I…? / General Questions
    • Responsible Party
      • Parent / Guardian (utilizing User Guides)
    • Notes
      • Please visit neisd.net/skyward to view the Skyward User Guides
      • If you still need support, please contact the Help Desk at (210) 356-4357
  • Missing Student/Multiple Accounts
    • Responsible Party
      • Campus Data Processor (with assistance from their assigned Data Processing Specialist)
    • Notes
      • Please contact the Campus Data Processor as he/she is the only individual who can resolve these matters. The NEISD Help Desk does not have access to this information and can only refer you back to the campus.
      • NOTE: The primary cause of missing students and/or multiple accounts is that students are registered under different primary accounts. (ex. John B. Doe is different from John Doe when it comes to the name of the account holder.)