As the centralized command center of the department, these men and women maintain control of daily department operations. These professionally trained telecommunicators answer calls for police service, take complaints from the community and direct them to the appropriate personnel for action.

The telecommunicators monitor N.E.I.S.D's alarm system and dispatch officers to respond to alarms as needed. They are also responsible for regulating radio traffic on the police radio system.

The telecommunicators utilize a Computer Aided Dispatch system where they enter calls for service and track the locations of officers and activities as they are occurring.

All operators are trained as telecommunication personnel and certified by the Texas Commission on Law Enforcement Officers Standards and Education.